Shipping & Returns
UK Shipping
There is free delivery on all UK orders. Orders are shipped by Royal Mail and should arrive within
1-3 business days.
We aim to dispatch orders within 24 hours (subject to availability) between Monday and Friday. No orders are dispatched at the weekend.
All cards are plastic-free and delivered in hard-backed envelope.
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No shipping to EU & NI
We don't ship to EU or Northern Ireland. This is due to new GPSR rules.
Shipping to the United States
Delivery is via Royal Mail International Standard and takes 6-7 business days plus 1-2 business days' processing time.
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You could have Royal Mail Track & Sign but the prices are ridiculously stoopid. It's up to you if you're willing to pay for this. Please email me at patrick@rustypencil.com before ordering and to confirm prices.
Returns Policy
If, for some reason, you are not happy with your purchase, or it is damaged or defective, you’re entitled to an exchange for a replacement or refund within 14 days of your purchase.
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Please note that the product must be returned unused and in its original packaging and in resaleable condition. In the case of a refund, the original shipping cost and return shipping cost will not be repaid.
Returns Terms
We will not be responsible for items lost in the post when being returned. Therefore, we strongly recommend that all returns are sent via recorded delivery. Buyers are also responsible for any costs that occur when returning goods.
The refund will be issued when the stock is accepted back into our inventory, after which your refund will be sent to you.
Once a refund has been processed you will receive an email to notify you. Refunds will be paid on the same card/payment method as the order was processed, and funds should reach you 3-5 business days.